YOUR EMERGENCY TREE WORK ENQUIRY
Plan your emergency tree work work
A fallen tree or unstable branch that threatens people, roads or power equipment needs direct urgent reporting. Use the form only for a safe follow-on assessment or clearance enquiry.
What to include in your enquiry
- The tree or branch hazard and whether it has been reported
- Any road, cable or neighbouring property affected
- The safe follow-on work needed and property access
- State whether you own, rent or manage the property and who can authorise this emergency tree work work
What should the quote cover?
Separate immediate making safe from later pruning, removal, stump work and disposal. Ask who confirms the scope and records the condition and any applicable permission route; urgency is not a blanket authorisation for unrelated work.
Does submitting the form organise emergency tree attendance?
No. The form does not dispatch a team or guarantee attendance. Report immediate hazards directly and use this service for an appropriate safe follow-on enquiry.
Property and responsibility checks
Keep away from unstable trees and network equipment. Report road hazards to the actual highway authority and electricity-network danger through 105; do not interpret urgency as blanket permission for protected-tree work.
- Identify the actual property, asset and owner before commissioning changes
- Include relevant plans, reports or permission information; do not assume approval
- Agree access, protection and making good where the work affects retained surfaces
Further guidance: West Suffolk protected trees · East Cambridgeshire private/protected trees · Find your local council · UK Power Networks help
What makes the situation urgent?
Quick answer
A fallen tree or unstable branch that threatens people, roads or power equipment needs direct urgent reporting. Use the form only for a safe follow-on assessment or clearance enquiry.
Keep clear of unsafe trees or fallen branches, and report road or power-line hazards directly. Contact a business directly about urgent attendance; use this form for safe follow-on work.
A fallen tree blocking access, a hanging limb, a sudden lean or movement after damage may need prompt direct assessment. Keep people clear and describe what has changed without approaching to test it. A large tree or ordinary seasonal leaf fall is not by itself evidence of an emergency. Call 999 where there is immediate danger to life. This enquiry service does not dispatch a tree team or monitor incidents, and submitting the form cannot make an unsafe area safe.
Keep away from unstable material
Do this now
Do not climb, pull a suspended branch or cut a partly fallen tree. Material can move unexpectedly, and tension may not be obvious. Keep people and animals out of the area from a safe position and use direct professional contact for the actual risk. Avoid parking or standing beneath damaged branches to gather photographs. A safe distant image can be useful if it does not delay urgent help. Follow the appropriate emergency service’s instructions when people, buildings or public access are threatened.
- Keep clear of damaged trees and hanging branches.
- Do not cut, climb or pull unstable material.
- Seek direct urgent help; use 999 for immediate danger to life.
Report highway danger to the correct county
Keep away from a fallen or hanging tree and do not enter the carriageway to inspect it. Describe the location, obstruction and any cables from a safe place. Immediate danger to life needs 999; a later private clearance quote is a separate matter.
Keep away from unstable trees and network equipment. Report road hazards to the actual highway authority and electricity-network danger through 105; do not interpret urgency as blanket permission for protected-tree work.
Sources: West Suffolk protected trees · East Cambridgeshire private/protected trees · Find your local council · UK Power Networks help
Overhead electricity lines
Treat electricity lines as live. UK Power Networks advises staying at least ten metres away from damaged, low-hanging or grounded lines and calling 105; call 999 if they present significant public danger. Do not touch a tree, branch, cable or object in contact with them. Tree work near lines needs coordination with the network operator and suitable safety arrangements. Do not ask an ordinary attending business to cut material off a line without that process, and do not rely on the appearance of a cable to identify it.
Keep safety evidence separate from later permission
Do not approach unstable material or attempt work around electricity lines. For a network hazard, use 105 and follow the network operator's instructions. Keep an immediate stabilisation assessment separate from a later request to remove or reshape the remaining tree.
Call-out scope, insurance and permanent work
Ask before authorising work
Ask a directly contacted business what it can attend to, what charges apply and whether the work is immediate risk management or a complete permanent job. Weather and access may limit what can safely be done. Clarify later visits, timber handling, stump work and VAT. Contact an insurer through its official route if you may claim; cover depends on the actual policy and incident. Keep invoices and findings without assuming reimbursement. Confirm availability and charges directly with the business.
Explain whether access is blocked, whether anyone can stay safely in the property and whether an authority or network operator is already involved. The contractor needs that context to decide if it can attend and what it can safely do. Do not accept a timetable for permanent work as a solution to an immediate unsafe situation. Temporary risk management may have limits; ask what remains to be assessed and who will communicate those limitations to the responsible owner or manager.
- What immediate work is safe and included?
- What later work or access may need a separate quote?
- What evidence and records will be supplied?
When to use the enquiry form
Once the situation is safe, you can describe subsequent assessment, clearance or permanent work, including the postcode and any temporary arrangements. State which authority or business has already been contacted and whether public access or power lines remain involved. We review suitable local enquiries under the up-to-three-business submission notice. Sending one is not a booking, a council report or emergency dispatch. A changing or unsafe situation needs direct urgent contact rather than waiting for the site owner’s review.